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Careers with Out Adventures

Out Adventures is the world’s leading LGBTQ+ small-group travel brand. Founded in 2008, we offer a range of tours in over 20 countries. We climb mountains like Kilimanjaro, but also charter yachts in countries like Croatia and French Polynesia. More importantly, we support the queer communities we visit, and we partner with Rainbow Railroad to support their efforts. As ambassadors for the LGBTQ+ community, we believe we can open hearts and change minds. We also prioritize purpose over profit, and pride ourselves on being a customer-first organization.

After a tough couple of years, the world is opening to travelers again, and demand for our tours is growing quickly. We’re excited for the future, and look forward to growing our dynamic team.


Available Position: Sales Manager


Position Summary

Combine your love of travel, sales, and customer service. Your extensive knowledge of international travel will help you maximize and grow sales with new and long-time clients by responding to phone, email, and website leads. By asking the right questions, you can help clients choose the perfect trip for them. Post-trip, you’ll provide exceptional service by creating detailed client profiles, following up, and ensuring Out Adventures is always top-of-mind.

You’ll also create a sales plan, develop new sales channels, and manage our CRM tool. There will be networking events, and even occasional travel where you will be the face of Out Adventures.

Ultimately, you’re a passionate traveler, confident storyteller, master communicator, high performer, and team player. You thrive in an entrepreneurial environment and operate confidently under pressure.

Start Date: May 15th-June 1st, 2022

Location: Central Toronto/Work From Home

Application Deadline: Please email your CV and cover letter to info@outadventures.com by May 6th, 2022.

Period of Employment: Full-time/Permanent

Qualifications & Experience

– 2 years of front-line experience selling international travel

– 1 year of sales management, with experience managing a small team, building a sales plan, and bringing it to fruition

– Passion for LGBTQ+ travel

– Extensive geographical knowledge and travel experience

– Superior selling skills with a customer-first mindset

– Detail-oriented and highly organized

– Excellent verbal and written English

– Proven understanding of problem solving and complaint resolution

– Intermediate to advanced understanding of Microsoft products and Google Docs/Sheets

– Flexible, responsible and reliable, with the ability to work both independently and as part of a team

Responsibilities

– Develop a sales plan and work with the team to create monthly, quarterly and annual targets

– Report on weekly, monthly, quarterly and annual sales

– Adjust sales approach as necessary to meet targets

– Convert inquiries into sales, then book trips with speed, empathy and personality

– Communicate with clients via email, phone and video to meet their expectations and find the perfect trip

– Promote Out Adventures through new and existing channels

– Develop partnerships with groups/associations/clubs that match the Out Adventures target demographic

– Develop a strong knowledge of Out Adventures scheduled group products 

– Utilize our database to generate sales and build client profiles

– Complete booking administrative tasks as required 

– Liaise with Marketing staff to determine which tours to promote to increase bookings

– Willingness to work outside of standard business hours for occasional client calls, trade shows, consumer events and busy periods

Compensation

Base salary plus commission and bonuses, based on a tiered structure related to tour fill and quarterly/annual sales. Base salary will be determined by the successful candidate’s level of experience.

Vacation time is accrued as follows: 1st/2nd Year – 2 weeks, 3rd/4th Year – 3 weeks, 5th Year – 4 weeks.

A comprehensive benefits plan will be provided following a six-month probation.


Please email your CV and cover letter to info@outadventures.com by May 1st, 2022.

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